Bowing Out Gracefully
Facilitating a smooth exit ...
Posted by Jacky Sherman on 20/01/2021 @ 8:00AM
Conceived on your kitchen table, down the pub, after a particularly frustrating meeting with your boss, or that awful moment when you were told you were being made redundant, your business became your baby ...
If you're planning on bowing out gracefully, have you decided what happens next?
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For years you nurtured it, spent long days getting it off the ground and despite the roller coaster of highs and lows you achieved success. Now, it's time for you to let it grow up and leave you.
Like any proud parent, as well as deciding the practicalities of how best to leave, there is also an emotional charge; a sense of loss, a change in your identity, perceived status or fear that all your work will be in vain!
The choice of subject for my blog post this week is drawn from the conversations I've had, particularly with older business people, that enough is enough; it's time to sell up, close down, move over or move on.
Now, any business advisor will tell you that the time to start thinking about your exit strategy is when you initially start up. That's how you structure the business, manage the finances (the businesses and your own) and build a knowledgeable team around you.
"This all facilitates a smooth exit!"
The reality is that most small business owners don't do that unless they had great ambitions in the first place to scale up the business and make millions! Even fewer pay attention to preparing themselves for the impact that emotional charge may have on them and their decision to sell up.
Now, I'm not an expert in the technicalities of buying or selling businesses, but I have worked with many individuals where these personal emotional responses caused issues with the sale and handover of the leadership of small companies. I thought I would share a few stories with you.
Except for Meeli's direct quote, to protect client anonymity, these stories are composite examples of various clients I have worked with over the years. They are intended to give you a flavour for the range of emotions that arise when people consider selling their business.
They fall into four broad categories of type of sale.
Just shut up shop
A common scenario right now, although not many are as lucky as Andrea. She had ceased trading as a consultant after a successful career. She had followed her exit plan and had a good income from her pension. Her partner was still working from choice.
She hadn't considered how much of her identity was invested in her business and it gave her a purpose in life to be in service to others. She also felt she couldn't bother her friendship group as they were largely still working. So, now she felt quite lonely and at a loss on how to fill her day.
Straight sale and walk away - Two very different stories
Amir owned a small business, and now aged 62 wanted to sell up to spend more time with his wife. He had a buyer, and there were no complications in the sales process. Except he found himself prevaricating. He had taken on the business when his father had died suddenly in his early 60s. He had also taken on being the main support for his mother until her death a year ago.
We discovered through conversation that he had actually copied his father's life plan regarding how he should live his life. But his father had never had the opportunity to retire, so Amir had no model on how to be in that role.
Margaret ran a small boutique agency and sold it to pursue her other interests. However, she stayed in touch with her old staff as they had become friends over the years. They had not taken to the new owners.
They would often tell Margaret the latest 'scandalous' activity going on and how unhappy they were. As a result, Margaret was considering repurchasing the company. I have been surprised over the years how often I've heard a similar story.
Stay on as an employee/advisor
A common step in selling a smallish business is for the owner to stay on in the company for a while or even take a permanent position. I've heard and witnessed many examples where this didn't work out for most of them.
There are many versions of this story published on Forbes over the years, including this from Meelie Akapl: "I had feelings of betrayal, Although I knew I decided to sell my business, I still felt somewhat stung by others taking the helm and changing things. In the back of my mind, I'd find myself wondering whom do these people think they are, anyway?"
Stay on as Chairman of family business
Early in my career as a consultant, I used to buy appointments from a telemarketing firm. This meant that I would turn up to see the company with very little information. I was in one such meeting with the chairman of a small manufacturing company. He had a beautiful imposing office with a green leather topped desk. Everything I asked him about his company he told me it was fine and all covered.
Then I asked him why he had agreed to see me. He replied because he was bored. His son was now CEO and running the company, and he asked if I would like to meet him as he could probably do with some help and he got up and led the way out into a bustling, cramped open plan office where he introduced me to his son.
He had a desk in the corner surrounded by papers and other people on the phone. This man was up to his neck in something and gave me a look that could kill. His father then suggested that he might like to talk to me. He replied in an exasperated voice, "Dad, I don't have time for this right now!" and walked off.
What conclusion can I draw from these reminiscences and stories? Firstly, I would suggest you plan your exit strategy long before you need it, especially if you're going to sell set up your business to be robust in managing without you.
Most importantly though, prepare yourself emotionally for letting go and if you're retiring make sure you have decided what you're going to do instead. Not just in using the extra time you are going to have, but in ways that give you fulfilment, a clear identity and friendships outside of the business.
Then you can let your baby grow up and bow out gracefully.
Until next time ...
Would you like to know more?
If anything I've written in this blog post resonates with you and you'd like to discover more, it may be a great idea to give me a call on 07970 638857. Let's have an initial chat over a coffee and see how I can help you.
About Jacky Sherman ...
I help people build and maintain productive working relationships both with their work colleagues and with a wider network to win more business. I do this by combining my skills in coaching, mediation and training with my extensive experience in senior management.
What I love most about my work is when my clients get those a-ha moments because I know they have seen for themselves the way that they want to move forward. Then they will achieve their ambitions.
Helping people who are having challenges with their working relationships gives me enormous pleasure. It was my privilege when working in health care to see how people working together can make the impossible seem easy and accomplish miracles as a result.
So helping people build or restore strong relationship with their colleagues makes even the hardest work easier, alleviates distress for the individual and reduces problems for the whole organisation.
In all this work trust is an essential ingredient to winning business so most of my work comes through referrals. Referrals come through strong business relationships so it was a natural extension for me to train others in how to get consistent and predictable referrals from their network.
What a fantastic way to earn a living!
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