How Trigger Words And Images Can Get You More Referrals
Put the right messages out there, consistently ...
POSTED BY JACKY SHERMAN ON 09/01/2019 @ 8:00AM
One of my favourite expressions I first saw on a Royal Mail advert many years ago. Anyone remember it? It was an unexpected gift arriving by post with a message, "I saw this and I thought of you" ...
Helen invested in content marketing with a blog which is building up to be a library of information!
copyright: helen beaumont @ essendon tax consultancy
Isn't that what you're asking people to do when you network with them? You're asking people to notice as they go about their business when there is an opening for your product or services.
And then you're asking them to wrap it up nicely and present it to you like that most precious of business gifts, a red-hot referral. Someone who needs what you offer and is ready to meet you because your contact has recommended you highly.
"The trouble is that people are busy, and once off the phone (or out of the room), they are not always thinking of you!"
So, many opportunities slip by. A useful tip to bring you to the front of their mind at the right moment is to give them a trigger word or image. When they see or hear it, you pop into their head.
A lovely example of this is one of my clients, Helen Beaumont. She's a tax consultant, and whilst she can offer a wide range of tax advice, what most of her best clients had in common was they were involved in property.
So, she started promoting herself as a property tax specialist. Now, her contacts increasingly think of her as soon as someone uses the word 'property' around them.
However, she is becoming more than just the property tax specialist, she's the 'go-to person' who knows people who can help other people with anything property related. Her referrals are climbing as her reputation as a resource for others increases. As she put it "now, as soon as anyone hears the word 'property' they send people my way".
Analysing how she did this can help you to become the 'go to person' in your specialist area:
We defined her true specialism. We examined her client base and identified that her best clients had come to her with property tax issues. We identified her present referral sources for property work and noticed that most of these referrals came from one source. So, we identified all the people she knew who potentially could refer her, but either were only doing so infrequently, or not at all.
We advised them on what she could offer their contacts. She organised a reception inviting all these contacts, and together we ran a briefing on her services. We included what she could do for them in return as it was important for her network to see what a valuable referral and information resource she could be for them too.
Helen focused her networking on building relationships with people involved with property investment or who know such people. It is a surprisingly wide range of business people.
She invested in content marketing and started a blog which gives people a weekly resource that is building up to be a library of information on property and tax issues. It demonstrates her knowledge and authority and adds confidence to the recommendations that her referral sources make. It also means that they see evidence of the issues she tackles every week which makes it more likely that she will spring to mind at the right moment in their business conversations.
Helen consistently repeats the message at every opportunity. Like any type of advertising or marketing, people need to hear it over and over, in many different forms, before it becomes imprinted in their mind.
So, what would your trigger word or image be?
This is the one that will become synonymous with your product or services. It springs to mind every time your contacts hear or see it and it cuts into their all too busy day to remind them to introduce you to your ideal clients.
If you'd like to hear more about trigger words and images or learn about focussing in on your ideal clients and how to reach them, do give me a call on 07970 638857 or click here to ping over an email and let's talk.
Until next time ...
More about Jacky Sherman ...
I help people build and maintain productive working relationships both with their work colleagues and with a wider network to win more business. I do this by combining my skills in coaching, mediation and training with my extensive experience in senior management.
What I love most about my work is when my clients get those a-ha moments because I know they have seen for themselves the way that they want to move forward. Then they will achieve their ambitions.
Helping people who are having challenges with their working relationships gives me enormous pleasure. It was my privilege when working in health care to see how people working together can make the impossible seem easy and accomplish miracles as a result.
So helping people build or restore strong relationship with their colleagues makes even the hardest work easier, alleviates distress for the individual and reduces problems for the whole organisation.
In all this work trust is an essential ingredient to winning business so most of my work comes through referrals. Referrals come through strong business relationships so it was a natural extension for me to work with Ascentiv and train others in how to get consistent and predictable referrals from their network.
What a fantastic way to earn a living!
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